The Technical Support & Quality Engineer serves as the primary technical interface between customers, sales, suppliers and internal teams within AFA Europe. This role ensures strong alignment between sales opportunities, customer requirements, product performance, quality compliance and operational capabilities.
Acting as both a technical advisor and quality lead, the position supports the European sales organization with application expertise, drives resolution of technical and quality issues, and oversees product changes throughout the lifecycle. The role also ensures compliance with regulatory standards while delivering practical, commercially viable, and high-quality solutions.
主要职责
Technical Product & Sales Support
- Advice as the technical expert supporting the European sales team and customers on product applications, specifications, and performance.
- Provide product training and technical guidance to customers and internal stakeholders.
- Manage and resolve customer complaints in line with AFA standards, product specifications, and operational capabilities.
- Translate customer needs and business requirements into clear technical specifications, proposals, and implementation plans.
- Coordinate product changes and new configuration requests, including specification updates, industrialization, testing and release processes.
- Act as the technical authority within the sales organization, balancing customer expectations with compliance, risk, and practical solutions.
Quality Assurance, Sustainability & Compliance
- Lead quality related activities including audits, certifications, product inspections, improvement actions, new product and new supplier validations.
- Ensure compliance with EU regulations and AFA standards (e.g. GPSR & PPWR) within the home and personal care packaging industry.
- Conduct root cause analyses (8D), risk assessments, and coordinate corrective and preventive actions.
- Collaborate with global Quality, Operations, and R&I teams to align product specifications with European requirements, supplier and customer agreements.
- Support sustainability initiatives and ensure integration into product development and quality processes.
Project Coordination
- Lead European cross functional projects involving Sales, Quality, R&I, Supply Chain, Finance, and external partners.
- Define project scope, timelines, deliverables, and resource requirements.
- Monitor execution, progress, manage risks, and ensure timely and successful project delivery.
- Apply consistent project management methodologies and reporting standards.
Stakeholder Management
- Act as the key interface between customers, sales teams, suppliers, regulatory bodies, auditors and AFA operations Europe organization.
- Communicate technical topics, project updates, and risks clearly to stakeholders and management.
- Drive alignment across technical, quality, sustainability, operational, and commercial objectives.
Required Qualifications & Experience
- Bachelor’s degree in Technical Engineering, Quality Management or Plastics Engineering (Injection Molding/Assembly).
- 3–5 years of experience in technical product support, quality assurance, or project management within a commercial environment.
- Preferably experience in the plastics industry and injection molding.
- Demonstrated experience working in international, cross-functional teams.
- Strong proficiency in English (written and verbal).
- Willingness to travel for customer and supplier visits.
- Six Sigma (Green/Black Belt) or project management certification is an advantage.
- Location: Preferably within commuting distance of Eindhoven (no relocation).
Key Skills & Competencies
- Strong technical understanding of products and applications.
- Customer focused problem solving and analytical thinking.
- 能够将复杂的技术问题转化为商业解决方案。
- 具备项目规划与执行能力。
- 具备干系人管理与沟通能力。
- 注重细节，以数据为导向。
为什么加入 AFA？
在 AFA，重要的不仅是你做什么，更是你是谁、你能带来怎样的影响。我们不止于包装本身，更携手客户共创有价值的分配解决方案。秉持坚定的价值观和清晰的使命，我们致力于追求卓越、审慎决策，打造一家基业长青的可持续企业。你将参与塑造市场对未来的认知，诠释 AFA 的领先之道。你的工作将直接推动我们的成长，创造更多分配体验。这意味着：
- 加入一家注重品质、协作与高效沟通的国际化创新企业。
- 在埃因霍温充满创意与科技活力的 Strijp-T 区办公，环境令人耳目一新。
- 通过 AFA 学院获得培训与成长机会。
- 具有竞争力的薪资和优厚的福利待遇。
- 首年签订一年期合同，有意向转为长期雇佣。
- 雇主为你缴纳养老金，保障长期财务安全。
- 弹性工作时间，可选混合办公模式（视情况而定）。
- 全职员工每年享有 30 天带薪假期，外加 8% 的假期津贴。
- 畅享新鲜水果、健康零食，以及团队出游等各类社交活动。
- 加入一个崇尚创意、勇气与协作的包容性国际团队。
有意应聘？
请将简历和求职信发送给 HR 经理 Laura van Nisselrooij，期待收到你的消息！
此职位空缺由我们自行招聘。因此，我们不接受招聘中介机构就此职位的主动推荐。未经邀约提交的候选人资料将被视为个人直接申请处理。
