Job Purpose:
The Modern Workspace Engineer designs, implements, and maintains IT solutions that enable seamless collaboration, productivity, and security in a modern digital workspace environment. The role focuses on end-user computing, cloud-based solutions, and advanced troubleshooting, ensuring employees have a smooth and secure experience across all devices and platforms.
Key Responsibilities:
Design, Implementation, and Optimization:
- Design and implement Microsoft Azure and Intune-based solutions for endpoint management and cloud infrastructure.
- Collaborate with suppliers to evaluate and integrate new tools and technologies to enhance IT infrastructure.
- Optimize system performance and scalability, focusing on business needs.
Workspace Management:
- Manage and maintain IT systems, including servers, virtual machines, storage solutions, and networks within Azure and on-premises environments.
- Configure and oversee Microsoft Intune for endpoint management and mobile device security.
- Design and implement modern workspace solutions.
- Configure and manage endpoint management tools such as Microsoft Intune
Technical Support and Troubleshooting:
- Act as point of contact for internal IT issues, providing remote and on-site technical assistance.
- Diagnose and resolve hardware, software, and network issues across the organization.
- Serve as an escalation point for complex technical problems involving Azure, Intune, and other IT systems.
Security and Compliance:
- Implement and manage security measures, including Identity and Access Management (IAM), Conditional Access Policies, and Security Center in Azure.
- Implement and monitor security policies for devices, applications, and data, including endpoint security and identity management.
- Ensure compliance with company and regulatory IT security standards through regular audits.
User Support and Training:
- Provide training to staff on IT tools, systems, and best practices in security protocols.
- Create and maintain user-friendly documentation for troubleshooting, system configurations, and frequently encountered issues.
- Deliver exceptional user support to ensure high satisfaction levels.
- Conduct user training sessions to improve adoption and understanding of modern tools.
Documentation and Reporting:
- Maintain up-to-date documentation on system configurations, IT processes, and incident reports.
- Provide insights and recommendations to IT leadership on strategic improvements in the IT landscape.
Collaboration and Project Support:
- Collaborate with cross-functional teams, project managers and suppliers on new solutions and upgrades.
- Assist in organization-wide IT projects, including migrations and rollouts of new technologies.
- Support network infrastructure, including LAN/WAN maintenance and troubleshooting connectivity issues.
Required Qualifications and Skills:
Education and Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Certifications such as Microsoft Azure Administrator (AZ-104), Modern Desktop Administrator Associate, or ITIL Foundation are preferred.
Technical Expertise:
- In-depth knowledge of Microsoft Azure services, including Compute, Networking, and Storage.
- Experience with Microsoft Intune for endpoint management and security.
- Strong understanding of network protocols and hardware, as well as diagnostic tools.
Problem-Solving and Communication:
- Strong analytical skills to troubleshoot and resolve technical issues.
- Excellent written and verbal communication skills for engaging with technical and non-technical audiences.
Interpersonal and Organizational Skills:
- Customer-focused mindset with a proactive approach to problem resolution.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Collaborative team player capable of working independently.
Experience:
- 3-5 years of experience in IT engineering roles with a focus on Microsoft Azure, Intune, and IT support.
- Demonstrated ability to manage diverse IT environments, including both cloud and on-premises systems.
Key Competencies:
- Problem-solving skills
- Customer focus
- Communication
- Team collaboration
- Innovative thinking
Interested?
Send your CV and motivation to [email protected], attention to Laura van Nisselrooij.
We look forward to hearing from you!